Answers every inbound call
Uses your approved greeting, hours, services, and frequently asked questions.
Clinosa voice · inbound pilot
The phone gets answered. Your team keeps working.
A veterinary receptionist for inbound calls that checks availability, handles appointment requests, transfers urgent conversations, and creates a callback when a person cannot answer.
Request a pilotInbound-only · human handoff built in
00:04 · Incoming call
“Can I book Luna for her booster?”
Clinosa answers with the clinic's approved greeting, opening hours, service information, and FAQ content.
Caller understood · no clinical advice given
A front desk workflow, not a voice demo.
The receptionist follows a small, versioned tool profile. Each action is clinic-scoped, policy-controlled, and visible to the team afterwards.
Checks real availability
Creates new requests and, after stored-email verification, can reschedule or cancel eligible upcoming appointments.
Hands off safely
Transfers to configured staff and creates a callback if no person can take the call.
Leaves an operational record
Calls, transcripts, summaries, outcomes, callbacks, and minute usage stay visible to staff.
Deliberately narrow where safety matters.
Clinosa does not improvise clinical guidance or expose sensitive patient workflows. It uses only the tools approved for the inbound MVP.
No medical advice
No patient-result access
Stored-email OTP before existing appointments
No outbound calls
No caller-supplied record access
Unknown numbers fail closed
One clinic · one plan
AI Phone Receptionist
$149/ month
300 inbound minutes included, then $0.49 per additional minute.
- Dedicated Retell-managed US number
- New bookings plus verified reschedule and cancellation
- Call inbox, summaries, attention items, and usage dashboard
- Clinic-level configuration and operator-managed activation
Questions clinics ask before forwarding the line.
The pilot starts in test mode, with a dedicated number and an activation checklist. Your public clinic number stays under your control.
Does it replace our existing clinic number?
No. The pilot gives your clinic a dedicated Retell-managed US number. You can forward your existing line to it, so number porting is not required.
Can callers change an existing appointment?
Yes, when your clinic enables verified appointment management. Clinosa emails a one-time code only to the address already stored on the client account, masks that address when speaking it, and lists only that client's eligible upcoming appointments after verification. It then requires a spoken read-back and explicit confirmation before rescheduling or soft-cancelling.
Can it provide medical advice?
No. The published tool profile refuses medical advice and routes urgent or sensitive situations to your clinic's configured human workflow.
Does the MVP make outbound calls?
No. Calls are inbound-only. The optional verified-appointment profile sends a transactional one-time code only to the stored client email. SMS OTP, patient-result access, and outbound calling remain unavailable.
What happens when nobody can take a transfer?
Clinosa creates a callback request with the available call context and surfaces it in the voice operations inbox.
Bring one real clinic call flow. We will map it to the test-mode pilot.
Request a pilot